My apologies for the rocky launch! Everything is looking good now though, we found some solutions for the bugs that had cropped up. Let me quickly explain the VHX download features.
From within watching any video in your library you can choose to download it at a few different qualities from the Video Downloads drop down bar by the player. If you are interested in the highest quality I would not recommend that option. After uploading our master files VHX does a series of encodings on it's end, reducing the bitrate and creating optional lower resolution files. This is fine for streaming and if you are concerned with large download sizes, but it does strip out features embedded in our master files such as commentary, subtitles, art, chapters, and metadata. In order to get the best experience from the newly remastered files, I would recommend downloading the videos from the Bonus Downloads bar.
These zips contain mp4s of all the videos with our custom presentation settings. Previously at launch we overloaded VHX's Bonus Content feature with the amount of videos we had added, so Bonus Videos and Deleted Scenes have now been grouped into a smaller number of files. You'll be able to get all the content by downloading Bonus Vids pack 1&2, and Deleted Scenes packs 1-5. All the zips are now under 4gb so they shouldn't cause errors on FAT32 file systems.
Since VHX doesn't support multi track audio for streaming videos, the zip files will be the only way you can access the new commentary tracks on the series. After downloading and unpacking the zips, you should have files that look like this-
If anyone finds that they are still having issues, you can contact us on Twitter @2PProductions or firstname.lastname@example.org
We appreciate your patience and support over the years of this projects of development and wish everyone a restful holiday weekend!